Week 3 Customer Service Story brought to you by Xin Ni

This happend on the 2nd of September 2009. In the afternoon, a lady customer visited ValueShop. The lady was browsing the products in the shop and she looks like she was looking for a particular item. Therefore one of us approached her and offered assistance to her.

She spotted a bag and wanted to purchase it. However she told us that bag she wanted to purchase was a gift. Therefore, she asked if we provide wrapping service. We mentioned that we can help her to wrap the gift for her.

Since it is a bag and there is no base to support the shape, it was quite a challenging task. As we are not familiar with the wrapping of bags, we requested to her to come back in 5 minutes while we wrap the gift for her. The lady said she will then browse around the shopping arcade and come back later to collect her item.

We tried our best to wrap the gift but the outcome of the wrapping was not up to the standard she that she wanted. However, the customer saw that we tried our best to help her and said it is alright. Before she left the shop, we mentioned that we will improve on our wrapping skills.

Learning Points:
1. Know how to wrap the items in a nicely designed way so that we can provide good service for the customers.
2. When the customer comes in the shop, we must stop whatever we are doing and attend to the customer.